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  • How are your prices determined?

 

Our prices are determined by the spot prices of gold and silver, in addition to our premiums for each product. Our spot prices provided, are accurate up to the second, and we add on our premium per ounce for each product to come up with the final price.

 

  • What payment methods do you accept?

 

We accept bank transfer, Paypal and cash payments. Please make sure that we receive your payment within 3 business days for orders under €15000 and within 1 business day for orders more than €15000.

  • Can someone else pay on my behalf?

 

It is possible that someone else pays on your behalf, but in this case please note that there should be your name and order number in payment details.

 

  • I've ordered but I didn't get a confirmation?

 

You should receive an invoice via e-mail. Please check your spam filter to ensure our messages reach you. If you still haven't received confirmation please send us an email or call us.

 

  • Is it possible to pick up the coins in your office and pay cash?

 

Yes, it is possible to pick up your order in Tallinn and pay cash. If you want to pay in cash, we should get at least 10% of your order value in three business days for orders less than €15000 in one business day for orders more than €15000.

If you are interested in picking up your orders please contact our customer service to make arrangements.



  • Is there any taxes or VAT on my orders?

 

We are located in the European Union. So if you order from us in Estonia, you will not have to pay any additional taxes or VAT.