Terms and Conditions

Best Bullion OÜ is registred with number 12424001 in Estonian Commercial registry.
By using the website www.silvercoins.ee and other services provided by Best Bullion including placing Orders, you are agreeing to the following terms. These terms apply to all Orders, whether made through the website, by telephone or otherwise.

Payment Policy

Price is locked-in for 3 Business days for orders under 15,000 EUR and for 1 Business day for Orders more than 15,000 EUR.

When buying online from us, the price at which your Order is submitted is the locked-in price. There are no added commissions. The only charges adds are for shipping, if you choose to ship your order with our partner Capital Logistics (find more in Shipping section) and payment fee, if you choose to pay via Paypal (watch Payment Options).

The Order price is locked-in for 3 Business Days on order under 15,000 EUR and for 1 Business Day on orders of more than 15,000 EUR. That is the time you have to make your payment to Best Bullion. You must ensure that your payment is dated within 24 hours of the time of your confirmed Sale and received by Best Bullion within 3 Business Days for orders under 15,000 EUR and 1 Business Day of your confirmed Sale on orders more than 15,000 EUR to realize your locked-in price.

Once you submitted an order cancellation is not possible.
Once we have issued an Order confirmation, all prices are locked-in, and there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the Order is confirmed.You have no right to cancel your Order(s). However, if you default in your performance of payment, shipment or any other act required, we may cancel your Order(s). We reserve the right to cancel any Order at any time and for any reason: We reserve the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation, for orders we deem questionable or suspicious, for orders we deem to be a significant risk, when the confirmed price is incorrect, for abrupt movements in the precious metals market, and/or when we do not receive payment within the allotted timeframe. We are not responsible for pricing or typographical errors and expressly reserve the right, in its sole and absolute discretion, to cancel any and all orders placed with respect to such items. In the event of a cancelled order we will contact you directly with notification of the cancellation.

Market Loss Policy

Any Order cancellations are subject to our Market Loss Policy plus a five percent (5%) cancellation fee.
You agree you have full responsibility and liability to Best Bullion for any cancellation fee and/or Market Loss. Any Market Gain on cancellations shall remain the property of Best Bullion.
No future Orders by you may be accepted unless Market Loss is fully paid.

Payment Options

Depending upon the Order amount, you may choose one following payment methods: Bank Transfer, Paypal. Payment instructions will be issued online on the final page of the online Order process and again by email after you place your Order.
Orders under 2500 EUR you can pay via Paypal. Please note, that if you choose to pay via Paypal there is 3.95 % fee. If you pay via bank transfer there is not additional fees.
We accept payments in EUR, GBP and USD.
If your bank charges you expensive fees, we suggest you to use Transferwise to transfer your funds.

Return policy

We guarantee your satisfaction at www.silvercoins.ee (Best Bullion OÜ). We provide you with a refund, return and/or exchange policy on everything we sell, if item(s) does not meet with description. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by e-mail info@silvercoins.ee within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.

Shipping and handling charges are non-refundable.For returns, you must carefully package the Product. Best Bullion OÜ reserves the right to reject any return that does not meet with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our office and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion, the customer may be required to pay for any market loss on their returns (review our Market Loss Policy). Any market gain on refunds shall remain the property of Best Bullion OÜ.
 
Risk warnings

Bullion and coins, like all investments, can decline in value, you should understand them well, before considering a bullion or coin investment. Please consult your financial advisor. The risk of price fluctuation is not a Best Bullion responsibility.
Our website silvercoins.ee, might have breakdown. This could prevent you from making a transaction which you would otherwise have made. This system availability risk is not Best Bullion OÜ responsibility.

Force Majeure — extraordinary events or circumstance beyond our control, such as a war, strike, riot, crime, hurricane, flooding, earthquake, volcanic eruption etc can prevent or delay fulfilling Best Bullion obligations under the contract. Best Bullion OÜ accepts it has duty to care with regard your property and undertakes to minimize risks with best business practices.